FAQS

Orders: 

How do I know if my order has been received and processed?
You will receive an email confirmation with your order number within an hour. If you have not received an email ( in your inbox or spam mailbox), kindly notify us at online@ourchoice.com 

How do I include a personal greeting message for an order which is a gift?

Please provide this message in the field labelled "order note" before checking out. 

How much do I have to purchase to enjoy FREE shipping? 

All orders $50 and above will receive free local delivery. An $10 delivery charge will be levied for orders <$50. 

Do you include invoices in your deliveries?

No, invoices are not included in our deliveries. You can use our email confirmation as the invoice/receipt. If your require a separate invoice, kindly email sales@ourchoice.com 

Can I arrange a specific DATE for my delivery?

Yes, you may click on our calendar to select your dates. 

Shipping: 

What is the expected delivery time?

We provide "NEXT DAY DELIVERY" (except on Sundays and Public Holidays) for all orders confirmed before 11:59PM . For example, if you placed an order on 1st July Monday at 1130pm, it will be processed on 2nd July Tuesday Morning and dispatched that very afternoon. Customers can expect to receive their orders between 2:00pm and 9:00pm on 2 July Tuesday. In the unlikely event that an order has to be delivered past 9pm, we will inform you accordingly. 

What happens if I am not around to receive the delivery?

Items that do not have to be chilled will be placed outside your house. Items that require refrigerator will be returned to the warehouse. A re-delivery charge of $8 will be levied accordingly. 

 

Products: 

Scones: 

Our scones are kept frozen and defrosted upon delivery. Please consume within 3 days. 

Clotted cream: 

Clotted cream will be delivered to you frozen. Kindly defrost it for 2 hours or so before consuming. Once defrosted, please consume within 10 days. 

Recommendation: Take out the portion that you wish to consume and let it defrost in the refrigerator. Keep the rest of the clotted cream in the freezer and it can last until the expiry indicated on the package.