Shipping Terms and Conditions
Order, Delivery & Payment Information
We are always looking to making your shopping experience with us a truly pleasant one. Your convenience and comfort are our foremost concerns. So we have specially put in place various options to cater to your individual needs.
How to Order
- Browse through our online store and add the products you wish to purchase to shopping cart. Once ready for payment, click on the Shopping Cart then Proceed to Payment.
- Once your order is complete, you will receive a confirmation email. If you have placed an order online and have not received an email, please call our customer service numbers or send an email to firstname.lastname@example.org.
- If items are not in stock, we will either substitute for an equal or greater value item.
- Best Before Date for each commodity is stated in the Quality Assured Page.
- For urgent orders, please contact us at (+65) 6686 4438 or (+65) 9025 2123 and our staff will be more than happy to help.
- Free local delivery is provided anywhere in Singapore for purchases above $30.00.
- A delivery charge of $10.00 will be incurred for purchases amounting to $30.00 and below.
- Delivery will be made on the following day after ordering, except Sundays and Public Holidays. Delivery time is between 11:00 am to 9:00 pm.
- Delivery service is available to Singapore addresses only. However, we are aiming to provide international shipping by June 2020.
- For urgent or last minute changes to orders or deliveries, please call (+65) 9025 2123 and quote your order number.
Please ensure that the recipient's address is correct and someone is around to receive the gift. In the event that he/she is not around, the items will be returned to the office or placed outside their doorsteps.
Re-delivery fees of $8 will be applicable
- We accept Visa or MasterCard credit payments when you shop online using Paypal’s secured transactions.
- You can also pay through Shopify Secure Payment.
- We offer you probably the lowest price in town. This is possible as we are the sole importer/exclusive distributor for some of the finest brands. All our prices include GST and there are no hidden costs.